One Haus Hospitality

About the Company

This luxury spa group, with locations in both the New York City and Los Angeles areas, offers top-tier wellness treatments in a sophisticated setting. The brand is recognized for delivering exceptional guest experiences, unmatched customer service, and a philosophy deeply rooted in relaxation, design, and personalized care.

Position Overview

The Spa Manager will be a key member of the spa’s leadership team, supporting the Spa Director while overseeing daily operations with local autonomy and leadership. This role requires a proactive, hands-on approach to managing the spa environment, ensuring service excellence, strong team performance, and exceptional guest satisfaction.

This position involves optimizing front desk operations, leading a high-performance sales team, and ensuring revenue growth through strategic membership and package sales. Reporting directly to the Spa Director based in New York, the Spa Manager will play a critical role in driving topline sales, improving operational flow, enhancing client experience, and maintaining accountability across the team.

Key Responsibilities

Sales Leadership & Revenue Growth

• Drive membership and package sales through the execution of high-conversion sales strategies.
• Lead by example, exceeding individual sales goals while coaching and motivating the team to achieve the same.
• Monitor key sales metrics, analyze trends, and adjust strategies to maximize revenue.
• Develop and execute targeted promotions and initiatives to encourage membership growth.
• Provide ongoing training in luxury sales techniques, customer engagement, and upselling strategies.
• Ensure every guest interaction contributes to revenue generation, customer retention, and referrals.

Operations & Team Leadership

• Oversee daily front desk operations, ensuring efficiency, professionalism, and adherence to brand standards.
• Supervise, train, and inspire the front desk team to deliver seamless, high-touch client service.
• Hold team members accountable for meeting individual and collective sales goals.
• Optimize scheduling, workflows, and staffing to ensure operational efficiency.
• Lead by example in communication, professionalism, and service delivery.
• Manage the booking system to ensure accurate appointments, attention to guest preferences, and reduction of inefficiencies.
• Resolve guest issues promptly and effectively.
• Collaborate with the Spa Director on events, promotions, and marketing initiatives.
• Take initiative in proposing and implementing improvements to enhance operations and guest satisfaction.

Client Experience & Problem Resolution

• Maintain a luxury-level guest experience, ensuring every client feels valued and engaged.
• Act as the primary point of contact for client concerns, ensuring swift and professional resolution.
• Implement retention strategies to promote loyalty and repeat business.
• Uphold company policies while balancing client satisfaction and operational needs.

Qualifications & Requirements

• Proven success in a sales-driven leadership role within a luxury spa, hospitality, or wellness environment.
• Strong track record in membership and package sales with consistent achievement of revenue goals.
• Demonstrated ability to motivate and manage a high-performing team.
• Exceptional sales acumen with strong closing, upselling, and retention skills.
• Experience with POS and booking systems, and proficiency in sales analytics.
• Ability to manage multiple priorities while maintaining operational excellence.
• Excellent communication, problem-solving, and de-escalation abilities.
• Polished, professional presentation aligned with luxury service standards.

What’s Offered

• Competitive compensation: $75,000–$90,000 per year (based on experience, role tenure, and market conditions)
• Performance-based bonus opportunities
• Non-taxable monthly health and wellness stipend
• Employee discounts and complimentary spa services
• Career growth opportunities within an upscale, wellness-focused environment
• Schedule: Tuesday – Saturday
• Work Location: In-person, West Hollywood

Equal Opportunity Statement

This company is committed to a policy of Equal Employment Opportunity and does not discriminate on the basis of race (including traits historically associated with race such as hair texture and protective hairstyles), color, religion, creed, sex or gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, genetic information, family or medical leave status, political affiliation, reproductive health decisions, or any other characteristic protected by applicable law.

Reasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable laws, including the Americans with Disabilities Act.